Conversational AI now supports Multivoice mode – letting AI agents switch voice and language mid-sentence. English-speaking agents can say Italian words in a native Italian voice or alternate between characters. Useful for language apps and multi-character audio experiences.
The ElevenLabs product teams picked up speed in May – delivering one of our biggest waves of launches yet. Shipped: – Conversational AI 2.0 – our platform for building AI voice agents now includes: SOTA turn-taking model, language detection, multi-character support, voice & text
Conversational AI overview
Conversational AI
The next evolution in human-computer interaction
What is Conversational AI?
Conversational AI refers to technologies that enable computers to understand, process, and respond to human language in a natural way. These systems combine natural language processing (NLP), machine learning, and contextual awareness to simulate human-like conversations.
From virtual assistants to customer service chatbots, conversational AI is transforming how we interact with technology in our daily lives.
Key Features
Natural Language Understanding
Advanced NLP algorithms interpret the intent and context behind human speech, going beyond simple keyword matching.
Contextual Awareness
Maintains context throughout conversations, remembering previous interactions and adapting responses accordingly.
Personalization
Learns from user interactions to provide tailored responses and recommendations over time.
Interactive Demo
Experience conversational AI in action. Type a message below to chat with our AI assistant:
Applications
Customer Service
24/7 virtual agents that handle inquiries, troubleshoot issues, and escalate complex cases to human agents.
Healthcare
Triage chatbots that assess symptoms, schedule appointments, and provide health information.
Education
Intelligent tutors that adapt to individual learning styles and provide personalized feedback.
Smart Homes
Voice-controlled assistants that manage home automation systems through natural conversation.
Technology Stack
Modern conversational AI systems leverage multiple advanced technologies:
Future Trends
Multimodal Interactions
Future systems will combine voice, text, gestures, and even facial expressions for richer interactions.
Emotional Intelligence
AI that can detect and respond to human emotions through tone analysis and other cues.
Proactive Assistance
Systems that anticipate user needs and initiate conversations based on context and behavior patterns.
Conversational voice AI agents
subtitle: ‘Deploy customized, conversational voice agents in minutes.’
Explore our More Tool
11ElevenLabs Conversational AI – Build Intelligent Voice Agents in Minutes
ElevenLabs Conversational AI is a powerful platform designed to create, deploy, and scale advanced voice agents for real-time, human-like conversations. Whether you’re building virtual assistants, customer support bots, or educational companions, this tool helps you go from idea to execution in just minutes—without writing complex code from scratch.
With a modular infrastructure, ElevenLabs streamlines the development of AI-driven conversational experiences. It integrates everything needed to build voice agents that can understand, respond, and engage like a human being.
Conversational AI refers to technologies that allow machines to communicate with humans in natural language. This can include voice-based interfaces, chatbots, virtual assistants, and voice-operated devices. ElevenLabs takes this concept to the next level by combining speech recognition, language models, text-to-speech, and turn-taking capabilities into a seamless AI orchestration engine.
The result is a conversational agent that can listen, think, speak, and interact just like a real person—across multiple languages and voice styles.
What is Conversational AI?
Core Components of ElevenLabs Conversational AI
ElevenLabs offers a composable and customizable set of tools that allows developers to build robust voice agents tailored to specific business or personal needs. Here are the key building blocks:
1. Speech-to-Text (ASR) Engine
Powered by a fine-tuned Automatic Speech Recognition (ASR) model, ElevenLabs accurately transcribes voice input into text. It captures every word and nuance from the speaker, ensuring the AI can process the conversation with precision.
2. Language Model Integration
You can choose from leading large language models (LLMs) like:
- Gemini 2.0 Flash
- Gemini 1.5 Flash / Pro
- Gemini 1.0 Pro
- GPT-4o, GPT-4 Turbo, GPT-3.5 Turbo
- Claude 3.5 Sonnet / Claude 3 Haiku
You also have the flexibility to bring your own model and configure it via agent settings. This empowers you to tailor your AI assistant’s intelligence based on your specific application or domain.
3. Text-to-Speech (TTS) Engine
ElevenLabs uses its signature low-latency, highly realistic text-to-speech technology, offering access to over 5,000 voices across 31+ languages. This ensures that every response from the agent sounds natural, emotionally intelligent, and human-like.
4. Turn-Taking and Interrupt Detection
To replicate human-like conversations, ElevenLabs includes a turn-taking mechanism that manages pauses, interruptions, and speaker transitions. This feature enables voice agents to handle real conversations—no awkward pauses, no robotic delays.
5. Composable Voice Agent Infrastructure
From voice inputs to real-time processing and output, ElevenLabs wraps these technologies in a composable system. It can scale to thousands of concurrent calls per day, making it ideal for businesses and developers building robust customer-facing solutions.
Full Developer Toolkit for Voice AI
ElevenLabs offers more than just speech technology—it provides an end-to-end toolkit for developers. Key features include:
- Server-side and client-side tools
- Built-in monitoring dashboards
- Knowledge base integration
- Dynamic agent creation and overrides
- Secure agent authentication controls
These tools enable efficient voice agent development, deployment, and monitoring without the need to build everything from scratch.
Real-Time Setup and Prompt Testing
Getting started with ElevenLabs Conversational AI is incredibly fast. The platform supports prompt testing and setup within 15 minutes, allowing you to:
- Test agent behavior
- Simulate user conversations
- Adjust model prompts
- Monitor live interactions
Prompt testing is billed at half the normal cost, providing an affordable way to fine-tune your agents before full deployment.
Secure Usage and Authentication
Usage is billed to the account that creates the voice agent. If you do not enable authentication, anyone with access to your agent’s ID can connect and consume your credits. To protect your resources and sensitive operations, it’s highly recommended to:
- Enable authentication for each agent
- Treat agent IDs as confidential secrets
Pricing Overview
ElevenLabs Conversational AI offers transparent, flexible pricing tailored for all levels—from hobbyists to large enterprises. Here’s a detailed breakdown:
Pricing Tiers
| Plan | Price (USD) | Included Minutes | Cost per Extra Minute |
|---|---|---|---|
| Free | $0 | 15 | Unavailable |
| Starter | $5 | 50 | Unavailable |
| Creator | $22 | 250 | ~$0.12 |
| Pro | $99 | 1,100 | ~$0.11 |
| Scale | $330 | 3,600 | ~$0.10 |
| Business | $1,320/year | 13,750 | $0.08 (annual), $0.096 (monthly) |
- Extra usage is billed at the plan’s per-minute rate.
- LLM costs are currently covered by ElevenLabs, but these may be billed separately in the future.
You can start for free and upgrade instantly without needing to talk to a sales rep. For businesses needing 6+ hours of daily voice usage, enterprise pricing options are available.
Supported Models (Natively Integrated)
ElevenLabs supports leading LLMs that power the intelligence behind your voice agents. Choose from:
- Gemini 2.0 Flash
- Gemini 1.5 Flash
- Gemini 1.5 Pro
- Gemini 1.0 Pro
- GPT-4o Mini
- GPT-4o
- GPT-4 Turbo
- GPT-3.5 Turbo
- Claude 3.5 Sonnet
- Claude 3 Haiku
These models can be selected directly within the agent configuration settings. You can also integrate custom models for more specialized use cases.
Popular Use Cases for Conversational AI
Thousands of creators, startups, and enterprises are already building next-gen voice experiences using ElevenLabs Conversational AI. Here are some of the most common applications:
1. AI-Powered Customer Service
Design voice agents that respond to customer queries using your company’s documentation. These agents offer 24/7 multilingual support, handle troubleshooting, and can even escalate critical issues to human agents.
2. Smart Virtual Assistants
Create AI assistants that manage daily tasks such as setting reminders, checking calendars, answering questions, or summarizing information. Perfect for personal use, office productivity, or business scheduling.
3. Retail and E-commerce Support
Help your customers find the right products, track their orders, or get product-specific recommendations. These AI voice agents enhance shopping experiences and reduce cart abandonment.
4. Personalized Learning Tools
Use Conversational AI to build voice companions that engage students with interactive Q&A sessions, explain difficult concepts, or read aloud from books and articles. Ideal for tutoring, homeschooling, and e-learning platforms.
Why Choose ElevenLabs Conversational AI?
ElevenLabs stands out from other voice AI solutions due to its:
✅ Low-latency voice responses
✅ Over 5,000 human-like voices across 31+ languages
✅ Native integration with top-tier LLMs
✅ Easy deployment with full monitoring and authentication
✅ Free plan to start instantly—no commitments
It’s not just about building a chatbot—it’s about delivering a full conversation that feels genuine, responsive, and human.
Start Building Today
Getting started with ElevenLabs Conversational AI is quick and simple:
- Sign up for a free account
- Create your first voice agent
- Select your model and voice
- Test and launch in minutes
Whether you’re a startup looking to automate support, a developer creating the next virtual assistant, or an educator building smart learning tools, ElevenLabs gives you all the tools you need to succeed.
